Yes all the negative reviews ring true, booked through Google search check n fly came up the cheapest by 150 pound total 1385 pound Fly two adults Scotland to Australia then hour after booking received a phone call from Veronica from check n fly, sorry Google search was wrong you have to pay extra 600 pound for 25kg baggage as it was not included...... TOTAL RUBBISH. I immediately said cancel booking purely on principle, then Veronica from check n fly saying we might be able to do cheaper by 100 pounds by this time I'd lost all trust in this company and demanded my full refund.... Well after 4 days of back and forth including some harassing phone calls to convince me to continue with booking I was told yes they'll refund me. Interesting to know I checked my bank account day of booking and credit card was charged full amount but no tickets with airline were purchased...... In total it took 10 days for full refund to show in my account. Very deceitful methods this company use basically holding you to ransom and if you don't have the privilege of time they've got you in a tight situation..... Holding up you money so that you can't book another flight until refund. BE VERY CAREFUL OF THIS COMPANY FOR BOOKING AIRFARE TICKETS IT'S TRUE BAITING THEN SQUEEZING MORE OF YOUR HARD EARNED MONEY OUT OF YOUR POCKET.