I'm not gonna lie at first I was a little concerned with some of the reviews that I saw. However, I would recommend booking your flights on the phone to Raymond, because prices on the website can change but if you do it directly with Raymond it will be whatever price he tells you. He was very helpful, helping us book 4 flights to Ecuador at an amazing price in comparison to any other prices out there. Overall great customer service and after we made the payment didn't take too long for him to send us the ETickets. 100% ask for this guy if you are booking with them.