Was trying to book a flight from London to Virginia via (I believe Kayak....or at least that's where I ended up) the internet. Anyway, there were problems finalising payment for my selected flight having clicked through several stages of the application, when I received a call from Kevin at Checknfly. Now I must admit to being a little sceptical about who this guy was....allied to the problems I was having. Before finalising anything and fully engaging with Kevin, I undertook a quick Google search to verify the company (Checknfly, having never heard of them); this search threw up numerous reviews from the usual sources (this site and others) about how fantastic Kevin had been, what deals he had obtained for them and the way he had treated them over the phone. Well, I also have a great deal of scepticism when it comes to online reviews and their veracity. All I can say is my concerns were unfounded. Kevin was ABSOLUTLEY SUPERB!...he really was. Not only was he courteous and efficient (managing to iron out the glitches I referred to earlier and arrange a manual payment over the phone), but he sourced a deal that was all but £200 lower than the standard "best fare" available through my own searches on SkyScanner et al. If you come across Kevin from Checknfly, please be reassured that he has your best interests at heart, will sort you out....and do so with an easy-going, yet strangely reassuring manner. Thank you, Kevin