Absolutely terrible experience ! I will never purchase from this company again. Their customer service is non existant as they provide you with generic or contradictory email responses. When asked to provide me with information to reach out to upper management for resolution, they kindly gave me the same email I was already contacting them on. Their procedures for shipping are impractical and outdated. They charge a Shipping fee, but don't provide you with a tracking number. Knowing that many of these items are shipped overseas that poses a problem, should your item get lost in transit they are no way held accountable. I was told by our postal service that items that were undeliverable or had unpaid duties are returned to the original sender. I have inquired many times if my package was returned, to be told no and they're not responsible as there was an addressing error. None the less their address is correct and they should have received the items back as it has been since November 2018 that I placed the order. I strongly doubt that returns are properly directed and sorted considering their nonchalant responses and the lack of tracking number. It is very unfortunate that my son's Christmas present never arrived and that I am out $200. It is a very disappointing reflection of the Chelsea name, and an unfortunate experience.