Would give 0 if I could. Lost order, terrible customer service, money taken, no updates on whereabouts. Would have been better off ordering from ANYWHERE but here. False advertising on website, paid extra for delivery to be by a certain date and they happily took my money and weeks later, item still not delivered! Customer service advisor (apparently a “supervisor”) was very rude and spoke over me, didn’t listen to anything I was saying and was implying it was my fault the order was lost because I never ordered from them before?? Then had the cheek to say he “doesn’t get paid enough to deal with this and will drop the call right now” because he «couldn’t be a**ed dealing with it». I’ve worked customer service roles before, I get they’re not great, but if you hate it that much get yourself skilled up like an ambitious human does so you can move on, don’t take it out on your customers - attitude is ridiculous, way to show people you might actually belong at the bottom of the food chain - no wonder this company is quickly building such a bad rep. Wouldn’t employ this waste of space anytime soon and I hope this store takes a good look at who they employ! Either way, weeks later - still no order, had to raise a claim with my bank in hopes of getting my money back as their customer service threatened me with not getting anything at all because it was apparently my request to put in a complaint that’s going to stop everything?? Such a shame as I was ordering this as a gift as well and now the time has passed so I’ve had to tell the person I arranged this surprise for which kind of ruined the fun of it all, that’s something you can deal with but the attitude of the rude person on the phone is what’s upset me most of all. Never going to order from here again. I hope they actually do issue me with a refund otherwise I’ve paid a significant amount of money for nothing.