Ordered a Christmas gift for my bf in late November and was promised to receive it in 10-20 days (shipped it internationally). 20 days later sent them an email asking about my order and received a response a day after - they said that they meant not just days, but business days and that the order is expected to arrive on Jan 2. They did not provide any tracking info and said they did not had tracking number because of the shipping method they used. By that time I googled the reviews and was almost 100% sure that I would never get the order. However, it arrived on Jan 3. I was very happy! And we really enjoyed the quality of the items ordered.