My son wanted the Chess Up Board to take to his Wednesday nights Chess Meets at a place called SlowPokes in Houston, TX (a really great guy started these meetings for all ages, its really fun to watch the adults & kids that gather to play chess). My son Beckett brought his board to the Chess Night & was a hit! All were fascinated by Chess Up (I know you made a few sales to this group afterwards). Last night he was looking for his Board to go to the Wednesday Chess at SlowPokes & discovered his Golden Retreiver had gotten his Knight! I googled how to get replacement pieces & it wasn't looking promising, however I contacted Support at Chess Up & they responded right away & our replacement Knight is on its way via Fed Ex to Houston! Thank you Veronica for all of your hard work & effort to get us back up & running to Chess Meet at SlowPokes! EXCELLENT CUSTOMER SERVICE HANDS DOWN!