My dog unexpectedly passed away one day after his RX food shipped. Once my pup was laid to rest and I kinda got myself together I called Chewy to cancel my pup's reoccurring shipment. As much as I thought I had it together when I started explaining to the customer service representative why I needed to cancel the shipments, I lost it. He was very empathetic and was able to help me quickly and painlessly. Chewy even refunded the money for my most recent shipment of dog food and told me to donate the bag to a local shelter in SAM's name. He also told me to call back if I just needed to talk to someone. I cannot express my gratitude enough for how painless Chewy customer service made an already painful time. I have always had great experiences with this company and recommend them, but now I highly recommend Chewy and commend their AMAZING customer service representatives.