Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing company! My dog passed away and they gave me a full refund on a recent medication subscription and then sent me flowers the very next day! Customer for life now!”

Helpful Report

Posted 2 days ago

“I have been a Chewy customer for over a year. My dear Dog Max had kidney disease. We thought we were winning that battle, but yesterday as my order was being delivered, we had to put Max down. I am heart broken. I called today to ask how I can return the box of medicine and snacks, it is unopened. Colin was fantastic. He was very sympathetic and understanding. He told me they would credit my account and for me to donate it to my vet, VCA front range in Monument, CO. I have always had wonderful service and delivery from Chewy and will continue to use them in the future. Thank you Chewy and please recognize Colin for being so wonderful and understanding.”

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Posted 4 days ago

“Great service, great prices and fast delivery. Friendly and professional customer service. Thank you Chewy...”

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Posted 1 week ago

“I had previously made several orders from chewy. I made another order on a Friday and was told my order would be delivered in one to three days. After four days I found out they had blocked my delivery and never bothered to inform me of such.”

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Posted 1 week ago

“I have been using Chewy for many yrs,Love the customer service,Always soo helpful, friendly,compassionate & caring!! 4 days ago I lost my 15 ur old Katie!! Her Pic & Tiger are in your system ,she the solidwhiteangel with pink nose,I am DEVASTATED, SHE HAD stroke,drooling,couldn'tdrink or eat the last few days,had to have her put to sleep,losing a member of your family is what this felt like,Tiger & I will always useChewy & he loves YEOW catnip I love sharing how raises his hand like a child waiting in class to be called on when he hasn't Had his friskies party mix at 6:30 like forget something?? Anyway sorry to take up ur time But thank you for Caring!! I get my orders Fast & though I donated Hers, will still order for him,I know she's at peace, have her by Cross in my yard where He buried her...........”

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Posted 1 week ago

“I lost my little girl on Friday evening and Saturday her medication from Chewy showed up. When I called to see if I could return it, they immediately offered a refund and on Monday I received a beautiful bouquet of flowers. For a company to do that just blows my mind. I'll never shop anywhere but Chewy.com again for pet supplies.”

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Posted 2 weeks ago

“Had to call chewy to cancel heartworm meds as my dog had passed away in January two days later got flowers sending there condolences. My family and I were so shocked and surprised that was so very sweet.”

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Posted 2 weeks ago

“I have been shopping with Chewy for more than a year now and have been totally satisfied with selection of product and speed of delivery. Keep it up. My kitties (6 of them) agree.”

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Posted 2 weeks ago

“I am so sick and tired of the promise to deliver 1 to 3 days and not doing it. Twice I ordered dog food to have it delivered 5 or more days out. They cost more than Sam's club but I thought paying a little more it would be delivered faster but no. When I called they say they are sorry and then give me 20 to 40 dollars off next order. Now I do not want anymore off just to have my dog food delivered like they say 1 to 3 days. I am going back to Sam's club at least I know what to expect from them. GOOD BYE CHEWY!!!”

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Posted 3 weeks ago

“We lost our l4 year old labrador retriever recently. A lovely bouquet of yellow roses showed up on our doorstep a few days later. With tears still falling, we thank you. Chewy's, in our three years, have always worked hard to make right a mistake or wrong shipment. We will miss having such nice customer service.”

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Posted 3 weeks ago

“First my order was delayed. When I asked about it they wanted too much personal info, when I had the order number. Then, they cancelled. So, I got charged and no product. Not using chewy again.”

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Posted 3 weeks ago

“I am writing this today from the experience of my sister. I have chewy and I am 100% pleased with the company. My sister experienced an even greater side of this company. Her Beloved Dog passed away. She had just received her order of Dog Food. She called chewy to see if she could return the Food (33LBS). They responded with you can donate the food to a shelter or adoption service and they would credit her account. They not only credited her account and extended condolences but a week later they sent her a Memorial Rock with puppy paw prints on it and her pets name. This company is always on time with auto delivery. They are a honest and compassionate company. I am so used to the Greed in this world and this company is far from what I am used to. THEY ARE TRULY A BLESSING to pet owners and their PETS! Thank you Chewy for who you are!”

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Posted 3 weeks ago

“I had a Chewy delivery sent to the wrong address/person on 03/21/2025. Chewy didn't have to get involved but they did and they helped me to calm down (I have anxiety issues) and they reordered the original order that got lost. There are new drivers with that delivery company and they don't know this route very well. This mis-delivery was not Chewy's fault but they helped anyway. Chewy deserves 100 stars!”

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Posted 3 weeks ago

“My friend recently suffered a loss and we were working to update various accounts to be in her name. Every place we called had long hold times, transfers from person to person, and relative indifference to the circumstances. But Chewy was different. Our call was immediately answered by a polite professional named Erica. Erica instantly understood my friend’s grief and was warm and compassionate. She quickly updated the account, noticed that there was a duplicate order and fixed that, and truly brightened the day with her outstanding customer service. We both marveled at how wonderful she was. Fast forward to the very next day, my friend texts me that she received a beautiful condolence bouquet with a card signed “Erica and Your Chewy Family.” Words cannot express how much this kind gesture meant and we will be forever grateful to Chewy for going the extra mile for someone during the most difficult time in their lives. Thank you, Erica, and our Chewy family💕”

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Posted 3 weeks ago

“I went online to cancel my dogs auto-ship medicine, and I couldn't figure out how to do it so I clicked on the "chat online" tab, and someone responded to me right away. I told them that my dog had died so I needed to cancel my autoship. I got the help that I needed and my auto-ship was cancelled. What blew me away was a week later I received a box in the mail from Chewy. The box contained a condolence card, and a beautiful decorative stone with my dogs name on it. I was incredibly touched. They didn't have to do that. The compassion shown to me has made me a life-long customer. Thank you Chewy!”

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Posted 4 weeks ago

“Chewy is absolutely 💯 the best. They truly care about your dogs and I consider them family. They sent me bouquet of flowers after the loss of my furbaby ❤️”

Chewy.com 5 star review on 18th March 2025

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Posted 4 weeks ago

“Chewy is the most amazing company. I can't say enough great things about them. It is clear that the team is passionate about animals and the people they deal with. I just asked if a product was guaranteed, and Olivia was already issuing a refund. They didn't even want the product back. They reccomended I donate it to a shelter. If you're looking for anything for your pets, look no further than Chewy. Just amazing!”

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Posted 4 weeks ago

“These folks in this company are second to none. We’ve been subscribed customers for some years for our 3 pups. Our boy, Chance, 14 years old had a heart attack and died suddenly. We were devastated because it was not expected. I wrote Chewy and told them that our order would be changing because one of our pups had passed away. Almost 10 days later a dozen roses were delivered to our home. My husband initially got a little jelly, as he didn’t send them!😂 Thanks Chewy for treating our family, our pack, as if we were your family & only customers. 💖🌟🐶Woof!”

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Posted 4 weeks ago

“Prompt service and very professional! Best customer service we've ever experienced.”

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Posted 1 month ago

“I have ordered from Chewy for years(have an auto refill) I always call to place orders for flea&tick and hip & joint meds I marvel at the caliber of people answering phones courteous,friendly & professional today I called to place a $70 order and was shocked the man didn't sound like he worked for Chewy rude, condescending and unfriendly where did Chewy find him?”

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Posted 1 month ago

Chewy.com is rated 3.7 based on 639 reviews