Always had great service from chewy. Com after my pet store stopped carrying the litter for my very loved bunny Oreo. I was so saddened this week after a mass in Oreo's mouth which was in the bone also. He was loved so much for a little over 9 1/2 years. I tried to return huge bags of litter never used, they said to donate them and had a heartfelt email to say they are there for us and how they understand how it's hard to lose our loved pets. They then sent flowers after I told them it meant so much that it wasn't a form letter. So sweet of them to show their carrying support. I just felt like crying after the lovely email but flowers was way beyond. They will have my recommendation to everyone.