April 18: Phone Order #1031156216. Customer Service: bright, sunny and helpful. "Order should be received, delivered by FedEx, within 4-5- days." April 21: Email tells me: order has been delivered. (No it hasn't.) April 21: email communique to Chewy... no response. April 22: Phone contact Chewy Customer Service: response is quick and professional... and personable. Product replacement will be sent "today" free of charge. Est 5 days. (A loss of $81.22 from Chewy's bottom line.) Customer rep, seems oblivious to my notation, that FedEx is notorious, here, for just dumping packages alongside our driveway on the county road. April 27: (made certain, complete drive had no snow and gate locked open... no cheap excuses.) PM. check for delivery... and there it is. Not on our porch, but once again, dumped at the gate-post along the county road... soaking wet. Summary: Chewy (other than a little disconnect by rep's) Chewy is A #One with me... but given the crippling situation with FedEx, and their arrogant give a sh**t delivery policy, I'd rather give my business to a PetSmart or some such. Rather than supply the county road-trash losers with free product at Chewy's expense.. Chewy: you've seen the last order from me. FedEx... as usual: bite me.