I cannot say enough good things about Chewy!! I had contacted them as I had a prescription that was going to be delivered the next day. My pet who the medicine was for, had passed the previous day and I was reaching out to see if I could return the medication as it was both costly and no longer needed. They have a no return policy on meds but the website said that they may make exceptions. Not only did they completely refund the amount paid but also indicated that I did not have to return the meds and to dispose of them as I saw fit. I was amazed and I did donate the meds to the local shelter. Today, I received fresh cut roses (16) with a vase and a card that read that Chewy was sorry for my loss signed by Kathryn. Unbelievably kind and caring, brought me to tears. Truly a wonderful company. I forgot to mention, that I always find what I need, they contact my vet when I need prescriptions filled and orders arrive quickly and in perfect shape!