I have nine cats and until this past Tuesday, a lab mix dog. She was elderly and her arthritis made her days too painful, despite medication. I said goodbye to my friend of fifteen years. It’s amazing how many people you have to let know your pet has died. As Chewy had provided her all her medications for the past three years, I went online to my account to remove her scripts. As I could find no method for removal, I wrote a brief email to the Chewy pharmacy to inform them of her death. I also notified my town clerk and her microchip provider, Home Again. I came home this evening and found a fresh flower arrangement and sentiment waiting for me. Honestly, I thought my vet had sent them. Imagine my surprise when I discovered that it was Chewy. To have my loss acknowledged meant a lot. All too often, the loss of a pet is brushed aside and dismissed as it’s just a cat or a dog. It was an effort that I appreciated..even if it is “good business” on their part. I’ve been a frequent customer for many years and that’s not saying there haven’t order mixups, but every effort has been made to make things right. I also appreciate their hard work during the pandemic. They allowed thousands of us to stay home safe. I will continue to patronize them for years to come. Thank you.