I called chewy because I had a question regarding their products. I talked about my cats’ situation that he had lung cancer so he got surgery. He was very ill.. The first representative was very nice. She sent me a card, that stated that these flowers make your day, brighten the room and list your spirits. Feel better. I really feel thankful but I did not receive the flower so I called chewy regarding the card. The guy who answered the phone on 9/18/2021 did not show any sympathy for my cat who just got big surgery. His lung was cut off. He said that I can’t do anything for your dog. He is a cat! I really felt sick from talking with him. Is it top-notch services??? Thanks for the card!!