I don't write many reviews but I want people to know what a wonderful company Chewy's is. We have been using them for around 2 years. We normally shopped at Pet Smart but my daughter used Chewy's for her dog food delivery. I went online and found out the food I bought was cheaper than at the store. Plus the toys are a whole lot cheaper and my animals love their toys. I like that you can set up auto-ship and not have to worry about placing an order each month. It's really easy to add to your auto-ship if you want to order a toy, extra treats, or a bed they have it all. I usually get my shipment the next day. Although I have had to wait for 2 days before. Shipment is truly extra fast. One month we received our dry dog food, and it had an opening in it. So we called customer service to find out how to exchange the bag. Unlike other companies, there was no wait to speak to a customer service representative.The representative told us not to worry about returning the bag to throw it out and they would get us a new one out that day. They also refunded the price of the food just for the trouble. Tell me what other company does that. My 84-year-old mother started using Chewy's because of the great service I had received, plus she didn't have to go out each month for supplies for her dog. She has an older dog and ordered a set of steps to help her get up on the bed. These were not cheap stairs they were made of wood and cost over $100.00. Well, I went over to put them together for her, but they were way too big for her bedroom. So we called Chewy's and explained the situation. They immediately refunded my mother's money, ( she had it in 2 days) and told us to give the stairs to someone who might want them or to a local animal association that could use them. I recommend Chewy's to everyone I know or talk to that has a pet. I love Chewy's and their customer care is wonderful!