Placed an order with Chewy on 12/6 at roughly 6AM. The order was over the $49 to ensure a free 1-3 Day Delivery. Was sent an email stating that "Your order is on the way! ARRIVES BY Tue, Dec 7" Faster than I expected and was thrilled, Chewy regularly sent my orders the next day in the past. Tuesday came and went, and received my last email from Chewy about this order. "Delivery update: Your package will arrive by ‌Wed, Dec 8‌." Well Wednesday came and went. Nothing, that was the last communication from Chewy. Started looking at the tracking # and saw that both Wednesday and Thursday FedEx claimed that the package was on the Vehicle for Delivery. But nothing. Thursday night I contact Chewy customer service. Woman was pleasant and couldn't explain why the delivery was late but stated that Friday was the 3rd day for shipping. Which confused me, since 1-3 delivery I would assume if I ordered on Monday at 6am, Tuesday Day 1 - Wednesday Day 2 and Thursday would be Day 3. Either way she partially refunded my order and ASSURED me that if I did not receive my items by Friday they would re-ship my entire order at no cost to me. Friday, no package and at least FedEx didn't state they even tried to deliver. Contacted Customer Service again, since I did not receive my order and was told the night before that if I did not receive it, I would have a new order sent out. That's when I spoke to Andrew H. Well Andrew H, he didn't think anything was wrong. It's the Holidays, your package will get delivered at some point, no need to worry. Flat refusal to honor the package being resent as was promised the night before. Stating that the bar code was being scanned at FedEx so they had the package, but were simply not delivering it. I just want my dog food delivered. Like many on here I am not a rich person who can order $50 of dog food on chewy then go out and by another $50 more because my package might still be delivered at some point.