I've been a loyal Chewy's customer for the past 5 years, and I've always been very happy with their customer service and on-time shipping/delivery. Over the past year though, this has drastically changed. Shipping went from same/next day to taking up to 3-4 days. When you call to inquire about shipping estimates, you get rude and defensive representatives chock full of excuses (Yes, yes I know …. Pandemic-related delays. When does that umbrella excuse stop being "a thing"). My orders from Chewy's are for PRESCRIPTION dog food, for my dog who has pancreatitis and can't eat anything else. It's obvious Chewy's could care less about the urgent nature of their orders, but WE care and their lack of urgency, responsibility and civility are unacceptable. Shape up and take responsibility for your unprofessionalism Chewy's …. You're not the only game in town.