I have been with Chewy two years. They were wonderful in the beginning but have quickly gone downhill. Orders arrive damaged, not at all, at a neighbor's house. Incorrect items, canceled orders sent, orders canceled for no reason. Two day shipping is laughable too! Customer service is ridiculous as you get a new person to correspond with every single time and none of them seem to be on the same page. Browsing through these reviews it seems most of the five star ones are from people who got a refund or flowers. Sadly Chewy is not consistent in this arena either, often missing opportunities for all customers to receive flowers or a card for their pets. They sent my deceased cat a birthday card, I thanked them and told them she had passed so they sent a mug and tea set to a family member of mine in another state! Trying to make up for this oversight they sent me a damaged garden memorial stone.....damaged due to the poor packaging from their own warehouse. Their solutions are replace and/or refund! Rather than address and fix the problems they just throw money at it! They stand behind their 100% guarantee, they will actually refund your entire purchase price for products you aren't 100% satisfied with. When I pointed out how such a policy can hurt their business I was told Chewy is doing so good they can afford to give customers their money back for products they are not 100% satisfied with. A policy like that can be easily abused, but they aren't worried, again, just keep tossing money at people. I tried returning the favor only to have the edible arrangement I sent totally disregarded by one of their corporate offices. A sign that they don't value their employees enough to acknowledge when one is recognized, not to mention the disrespect to me, the customer, who spent money on them for a change! Very sad to see a company I once promoted to everyone decline so quickly. All of these discrepancies can be fixed, but it won't be properly fixed when you just toss cards, flowers, replacements and refunds at the customer! Fix the problems so you won't have to keep handing over your inventory!