Chewy used to be my favorite but have gone to the dogs and not in a good way. Late deliveries, lost deliveries, damaged deliveries and the most inconsistent customer service ever. Sent my deceased cat a birthday card, told them she passed away two different times and they still screw things up. Had so many back to back mishaps they assigned me a point of contact manager then she continues to give inconsistent directions and missed my pet's birthday. Chewy, what happened? You used to be my first choice now you are my last. Take away the flowers, paintings and freebies they toss around and they suck!