Have used chewy in the past for dog food products, bedding and recently, medication for my dog- both antibiotics and recently tresaderm which requires refrigeration. Well they shipped the tresaderm right after my vet OK'd order and did an amazing job of packing it to keep it cool- 4 ice packs and insulated. I was always happy with Chewy in the past but this last order impressed me so much that I had to write a review. There was a tiny hitch- an email was sent to me one day early notifying me of delivery on that day, and when I called customer service they let me know that the email was an error, it was scheduled for delivery the next day-which it did come that day. Important to know delivery day due to temperature issue. But I recall everytime I have called chewy, the person was friendly, helpful and my question/issue got resolved. So I will definitely continue using Chewy. Not to mention this last purchase of tresaderm was done since my vet was out of stock on this and back-ordered, so being able to get it from Chewy was much appreciated.