I have been with Chewy a few year and I used them for my mother's dog too. They have ALWAYS had exceptional customer service. I remember during the pandemic we could not find the special dog food for sensitive skin for my mother's dog. The person at Chewy called for me several stores to search for this skin care dog food. We found a store 39mins away and we were happy to pick it up. Recently my mother passed but I inherited her dog plus I have two cats at my own house. I ordered medication for her dog and talk to the Yvonne in a causal way about how I now have to take care of my mother's dog on a regular basis. She was so kind an compassionate,and empathetic to my now grieving situation . Next thing I know I received flowers from Yvonne at Chewy. I will be a lifetime member of Chewy. They care for your pets as much as you do. She also cared enough for my grief and spirt. Blessings 🤗 to you and I will never forget this act of kindness