Overall I love Chewy. Product lines are good so I find everything I need, even prescription food for my dog. They are always on time and if there has been a delay it was not within their control. However, I have called customer service a couple of times, very pleasant, and asked that a note be made that the boxes are coming too heavy and I can't lift them. No more than 28-30 pounds per box. Today, one box came with 48 pounds in it and the other was 46 pounds, stacked on top of one another. They were placed in front of my front door so I could hardly move them to get inside. Had to unpack them one by one outside in order to bring the items in. Prices have gone up quite a bit but we all know why. I'd just appreciate the boxes being no more than 28-30 pounds each. I'd rather recycle the boxes than strain my back trying to get the boxes inside.