Chewy should be ashamed of themselves. I have been a loyal customer spending thousands of dollars for dog food and cat food for over a decade. This was the first time that I needed a prescription it wasn't for opiates it was for Saline and electrolytes IV fluids. My dog was so sick on Sunday our veterinarian said it would be best to put her down. I wouldn't accept it because she was just fine the day before she got back scenes this all came on very fast right to the point of diarrhea and blood. The IV fluids we were giving her at home from the vet at $45 a bag for 500ml for working and making her come back to life, eating and drinking. The vet told me he gets his IV fluids from chewy. I called chewy with the prescription and Christine who I've talked to before who should not be working with customer service due to her rudeness told me I needed to mail the prescription. In a crying voice I told her my dog will not live that long if I have to wait can I please email the script or can the doctor call you? She said no this is our policy. So over policy my dog is going to die. I want everyone to know this story so that they do not depend upon chewy for food or especially prescriptions to keep your dog healthy or even from dying!