We have ordered multiple prescriptions over the years for our pets. This last prescription has been a pain. They said they would contact the vet. I go to check on the status, and the order has been cancelled. I do a live chat to find out why it was cancelled. They tell me they never heard back from our vet for approval of the meds. I placed another order this morning. Did a live chat about 4 hours later to see if they've gotten approval from the vet. They said not yet. I called my vet to find out if they sent the approval. They let me know the approval was sent earlier in the morning. We'll see if Chewy actually ships the prescription. If not, we'll be ordering her very expensive meds from another company.