I have been a Chewy customer for many years. Always happy with them until this past year. The withdrew the money for my autoship 5 days prior to when they were supposed to resulting in overdraft charges to my account last month. This month my order was to be delivered Friday Sept. 23. I tracked it and found that it won't be delivered until the 28th. When I called they told mo to go to the store and buy more pet food to get buy until the Chewy order is delivered. Problem is, they have my money. I don't have the money for more pet food nor to drive the 90 miles to get it. I have canceled my autoship. Chewy is no longer reliable.