I placed the prescription order for my dog. I checked the tracking number shows the package was delivered on 12/2/2022 9:52 PM. Chewy app shows my package was delivered on 12/3. However, I didn’t receive the package at all. I ended up need to call them. I received the email from Chewy said if it happens again they aren’t guaranteed to provide the replacement or refund (I have attached the email). The prescription item is not cheap and I didn’t receive the package. They delivered the replacement today but I definitely don’t want to buy anything from Chewy anymore. I think they should have better carrier and better service. I check Petco and Petsmart all have the prescription item. I just want to say Chewy is not the only choice. Everyone can check and order from other stores.