Recently, my wife and I received an email from UPS that said we’d be getting a delivery from Teleflora in Bogota, Columbia, South America on Thursday. I immediately went into semi-panic mode. I didn’t order anything; Ruth didn’t order anything. And it’s coming from South America? I checked our online bank accounts, wondering if someone had breached one of our credit card accounts, but nothing looked amiss. So then I called the Teleflora toll free number. The very kind woman I spoke with said that yes indeed we had a floral delivery coming, but she didn’t want to divulge any additional information. On Wednesday a bouquet of one dozen beautiful roses arrived from the folks at Chewy.com, in sympathy for the recent loss of our 18 year old cat, Jade, my brother's cat, who we adopted when my brother passed on four years ago. We were stunned and tearful…again! Not only did Chewy refund us for the three cases of cat food we had just ordered before Jade passed and ask us to donate the food (which we did…to Kitsap Humane Society and the Central Kitsap Food Bank), but now they sent us roses. WOW! These are the same folks who in 2017, when I sent them a photo (with a cat food order) of me as Santa Paws with a Kune Kune pig for the Humane Society of Mason County, unexpectedly sent me a small acrylic oil painting of a pig in a Santa hat, signed by team member Sabrina Rubio. I can’t possibly say enough about the heartfelt customer service that Chewy and their employees provide. I’ve heard similar experiences from other customers. I would be honored to be their spokesperson if ever given the opportunity. They're the best!