My orders with chewy have that or I should say cost me around $400 every month. This month however I was short on my order and I was told that they couldn't do anything until they waited on FedEx to investigate as to why I did not receive part of my order. Part of my order was delivered 2 days ago and now they're making me wait till they get through with an investigation with FedEx they refuse to refund me reorder or anything else they said it could take up to 78 hours. I have talked to the manager and and of course they are not the easiest people to talk to if you don't get a good representative when you call then you are hurting. They will not work with you and they sometimes are rude. Those Representatives should not even be working with the public that is my view on that. I have been a loyal chewy customer for about 10 years but for them to tell me I have to wait to get the rest of my order or a refund and actually there is no limit they just said until they do a investigation with FedEx which to me is not fair for the customer. In fact chewy used to take care of the customer but like I said not now not what I'm going to hear when it is it is so unfair and rude that I will not be ordering from them again I will put my order in with someone that's going to appreciate my business. The original representative I talked to about this as I said was rude and just didn't care about the customer