I have been a loyal customer for many years, spending $200 - $300 a month. I'm done. I cancelled an autoship within the timeline. I received an affirmed cancellation notice via email. I called to confirm. They charged me anyway. When I saw it was Pending at my bank, and not shipped, I called. I was told by two different reps in two separate phone calls that if was cancelled and I would be refunded. Nothing. I called again, that rep said they would reverse the partial shipment that had gone out with FedEx, and cancel the other half that was still in the warehouse. Okay. I looked online, they charged me for dog food that was out of stock and not even in the shipment ($58). I called again. That rep said there were no notes of any conversation or cancellations. I deleted my payment from their website. I will use this shipment that no one cancelled to transition from American Journey, their store brand, to another and never order from Chewy again. They've gone from being great to deceptive thieves. I'm done. BTW - you can remove the payment forms and autoship but you can never delete your account. I will now need to contact my bank and have them issue a new debit card with a new number to prevent Chewy from once again going rogue. So disappointed! I raved about this company to everyone for many, many years. Greed, that's what destroys companies. I assume they think this stunt was worth $230, which caused the loss of more than $2k annually in my purchases. The only reason I'm giving 2 stars is because of what they used to be.