Absolute worst customer service. My dog is going through a critical health issue and this company is the worst to deal with. The woman on the prescription diet line argued with me on the prescription my vet put in. In a time like this it’s unbelievable. In addition they took 2 weeks to get his meds out which caused me to have to go to another carrier to get the meds until this finally showed up. The vet approved the meds the day it went in so the delay was complete on them. I would NOT recommend Chewy to use for anyone with an aging pet that needs good care in a timely manner.