Chewy is the most horrible service. Every time I order, my package is “lost”. it says its delivered, and its no where to be found… keep in mind, I live in an apartment where packages are delivered INSIDE, so I know they are not stolen after delivery. Chewy has never compensated me. I get another delivery and that’s delayed too! Not even a treat for my baby. All I get is “I understand”. I order necessities for my dogs, heart meds and prescription food, things I cant just get anywhere. I think its highly disappointing and devastating that my dogs’ lives could depend on it and chewy doesn't care. I had to spend an extra $40 once because chewy lost my dogs heart meds, and new ones weren't delivered until 3-4 days later.. meds he needs 2x a day, everyday, by the way. My dogs prescription food just disappeared this Wednesday and I still don't have a replacement,because that got delayed too, and I don't even know if it will come tomorrow as stated, because it originally stated delivery would be by today. Once I get my dogs food this is probably my last order. worst customer service ever.