I bought my cat's food on Monday, they took the money right away but on Tuesday I Receive a message that says that I needed to call to customer service to fix something with my account.Which I did and they asked me a lot of verification questions and then they said that everything was fixed and that I will receive the food between 24 and 48 hours on Friday 4am I receive another email saying that I should call again and do the same process again and that they couldn't Approve my purchase EVEN THO THEY TOOK THE MONEY ON MONDAY asked for same information twice and told me that I will receive the food not later than friday... And because Is friday Already, and my cat does not have her food and I will have to go to another store anyway I aked them to cancel my order and account And they said that they will give me back the money in 2 business days MEANING NEXT WEEK (I have to wait for the weekend plus to the business day for having the money back when they did not have any problems takingit from me instantly) and like nothing they invite me to create a profile for my pet to keep buying there?!, haha not even crazy, The audacity of this people... I will not buy there Ever again....