I have repeatedly asked them to deliver my orders to my FRONT door...how hard is that? BUT NOPE...they continually drop them off at my GARAGE door which for me as a senior citizen is harder to go to and pick up the most often HEAVY box and carry it TO my front door! THESE young people are always in a hurry and just do not CARE to follow directions CLEARLY on the label. ALSO whomever packs the box AT CHEWY is lazy because the inside boxes are always SPILLED out and a mess! LAZINESS is a sign of a POORLY run COMPANY. BECAUSE Chewy is so BIG, THEY no LONGER CARE about GOOD quality CUSTOMER SERVICE. They are too BIG for their BRITCHES. I love Petco except for one thing, they do not include an invoice sheet or I would use them always. Carol D.