Chewy.com is fine with regular food and litter orders. I've used them for years with no problems. But I'm warning people about their pharmacy orders. Hard to describe the mess I've been dealing with for the past two weeks. My old cat's kidney disease food--a prescription product--needed to be started as soon as possible. To speed things up I actually called the order in. For some weird reason the representative I talked to created a "profile" of her and mistakenly typed in that she was a dog. Even though I was specifically ordering cat food and a couple of other products for cats. So when they contacted my vet for the official prescription information everything got screwed up because of this misinformation. When we realized there was a problem I contacted them numerous times (I have the call log on my phone to prove it). My vet contacted them several times, also, and even talked at length with one of the "supervisors". Each contact we were assured that they'd fixed the problem and the order would be sent out. But time kept passing and in this morning's email they told me the order had been cancelled. They said they hadn't gotten confirmation from the vet. This was a bald-faced lie. This was a time-sensitive issue and their screw-up has caused my poor cat to become more ill. I won't be dealing with this company again.