I’d always heard of Chewy’s excellent customer service and given we’ve been long time customers, I can honestly say that it’s true, they have always had one of the best, if not THE best customer service we’ve experienced. However, when we lost our sweet little Layla-Bug, their customer service took it to a whole other level. We were so down as can be imagined and our call to Chewy to cancel her long standing medication and prescription food order hit hard. But then something entirely unexpected happened - the next day we received by delivery a beautiful bouquet of flowers along with a HAND WRITTEN sympathy card; we just could not believe it. It was the brightest of lights at a very sad time, thank you Chewy. Such personalized customer service is simply unheard of these days. We hope you never change.