My friend recently suffered a loss and we were working to update various accounts to be in her name. Every place we called had long hold times, transfers from person to person, and relative indifference to the circumstances. But Chewy was different. Our call was immediately answered by a polite professional named Erica. Erica instantly understood my friend’s grief and was warm and compassionate. She quickly updated the account, noticed that there was a duplicate order and fixed that, and truly brightened the day with her outstanding customer service. We both marveled at how wonderful she was. Fast forward to the very next day, my friend texts me that she received a beautiful condolence bouquet with a card signed “Erica and Your Chewy Family.” Words cannot express how much this kind gesture meant and we will be forever grateful to Chewy for going the extra mile for someone during the most difficult time in their lives. Thank you, Erica, and our Chewy family💕