I am writing this today from the experience of my sister. I have chewy and I am 100% pleased with the company. My sister experienced an even greater side of this company. Her Beloved Dog passed away. She had just received her order of Dog Food. She called chewy to see if she could return the Food (33LBS). They responded with you can donate the food to a shelter or adoption service and they would credit her account. They not only credited her account and extended condolences but a week later they sent her a Memorial Rock with puppy paw prints on it and her pets name. This company is always on time with auto delivery. They are a honest and compassionate company. I am so used to the Greed in this world and this company is far from what I am used to. THEY ARE TRULY A BLESSING to pet owners and their PETS! Thank you Chewy for who you are!