I have been a Chewy customer for over a year. My dear Dog Max had kidney disease. We thought we were winning that battle, but yesterday as my order was being delivered, we had to put Max down. I am heart broken. I called today to ask how I can return the box of medicine and snacks, it is unopened. Colin was fantastic. He was very sympathetic and understanding. He told me they would credit my account and for me to donate it to my vet, VCA front range in Monument, CO. I have always had wonderful service and delivery from Chewy and will continue to use them in the future. Thank you Chewy and please recognize Colin for being so wonderful and understanding.