I will no longer purchase soft dog treats from Chewy because they always come completely flat. I inquired about it via the on-line chat to see if they can send them in a separate box without charging extra but they said they can only request that they be more careful with packaging. Pill pockets come like rolled out cookie dough because the canned dog food and/or the bagged food gets tossed on top. That's another thing, they send large bags of dog food along with multiple cases of canned food in the same box, making it impossible for me to get it all inside my house! I have to open the box on the front step and take the items out one by one. I'll be purchasing my pet supplies from Amazon Prime from now on as the items I buy are currently the same price and I don't have to order a certain amount all at once to get free shipping as a Prime member.