Chris!! In customer support. He said he’s somewhat new, so I hope this goes to the correct Chris. Chewy sent me my auto ship missing one flavor that I ordered... I called customer support and Chris was so awesome, so much fun, he has cats and dogs, total pet lover, and it is sooooo nice to call a PET company and have people who work there who also have a love for pets! My name is Jayne Griffith, so if you need to look up my account to see which Chris helped me, please do! He deserves so much credit for being so friendly when customer service is LACKING in today’s world! Thanks again Chris!