I placed an order on 09/24/2020 based on 1-3 shipping that they advertise. According to their own website the order did not ship until 09/25/2020 and they say I should receive by 10/02/2020, however Fed Ex website says 10/01/2020. I tried to send an email voicing my displeasure as now I have to go to the local pet store and pay more money to get food to hold me over until then and got a generic automated response. Tried to go online and chat with a customer service rep about it and she disconnected the chat in the middle of me typing a sentence. Called the 800 customer service line and was basically told it was Fed Ex fault and the person I was talking to did not to even seem to care and told me to call Fed Ex. Their prices are about the same as my local pet store, so I will go back there for my supplies in the future. Chewy.com gained and lost a customer within the course of 48 hours and I will make sure I tell all my friends and family of my displeasure. What has customer service come to these days??????