Ordered a chilly bottle some weeks back,not to happy as packaging was torn.So you could actually see the chilly bottle.Made them aware of this.Josh got back to me,it wasn’t just about the box being torn,the box it came in was thin cardboard.A chilly bottle is a lovely present,but the packaging was rubbish.Josh wasn’t having any of it,just apologised.Then Carla got back to me.All I wanted to do was just say,and make them aware about the packaging.So Carla said how about having 10% of my order.I was just going to leave it.But the lovely Carla sent me a little black gadget,to hook on chilly bottle to go on my sons bag so big up to Carla.Moral of story.......don’t be a Josh 🤔and many thanks to Carla.