**Wouldn't even rate one star** I will never be ordering from Chilly's again. Firstly, I paid for express delivery to receive it by a certain date and upon my confirmation email Chilly's stated 'Orders to the UK and the rest of the world will continue to be dispatched as per normal.' This was not the case and my product was not dispatched until over a week later. When I received the product (2nd gen bottle), the engraving was extremely flawed and the loop handle is not positioned how it is advertised in 12 bottles when purchasing the product. I want a bottle which I purchased from the advertisement images, not different. Extremely poor customer service, contacted 10 days ago with my complaint and nothing has been resolved. DISGUSTING FOR AN EXPENSIVE PRODUCT AND PAID ENGRAVING!!!