I've been a chillys fan for a long time. I owned many of the series 1 bottles and when the series 2 range came out; I was very excited to give this a try as the series 1 was a fantastic range. Sadly you can see that chillys went from a great brand in the past to one that's very poor; and now clearly focused on low cost high profit operations. Long gone the days of DPD delivering bottles and instead it's now done by Hermes who don't always deliver with due care. The series 2 product itself is extremely poor. I ordered the coffee cup, on arrival there was damage to the bottom and also a two lines around the bottle which shouldn't be there (looked like it was done by a milling machine or sander). The plastic lid was cut with small jagged edges and sadly this isn't where the quality control issues end. After a few days of use the silicon bottom is already peeling off and I'm now just waiting on the rest of it to fall apart. I was hoping customer services would save the day. Sadly again the support is something very lacking. Reported damage on the 25th of Jan. Response on the 31st asking to provide the batch number which I already included in the first contact. Still no resolution, response or ownership of the issue. It's more fustrating I have ordered a second cup and will most likely face similar issues. I sadly can no longer recommend this company and advise people not to waste their money on a company clearly putting profit over the customer and environment. A large number of posts on social media show similar faults with series 2 and the constant requirement for replacement is no good for anyone.