Received the Chillys Series 2 1L Bottle Flip Lid as a present. Within a week the lid was broken and the straw mouth piece was constantly popping out of the lid and leaking, contacted chillys to see what they could offer to do and received very little help, got told it wasn’t a leakproof bottle, but no help with regards to the mouth piece fault. Straw continually falls out of the flip lid and the mouth piece pops out every time I open or close it. Has fallen out when in my bag and caused massive spills. The carry loop is not good quality, continually falling off and loosening around the lid when I was carrying it, causing me to drop my bottle numerous times, leaving large dents. Have always enjoyed Chillys water bottles and never write bad reviews but this bottle I would not recommend, incredibly pricey for an overall faulty bottle and very little help is received when you ask customer service.