They delivered us 2 parts of a 3 piece sofa. They then told us that they lost the other part and that we would have to wait 4 months for it to be back in stock for them to resend the item they lost. They said the maximum they could offer is £100 compensation, which is an absolute joke, considering we are left for 4 months with half a sofa and considering my partner already too a day of work at a £200 loss to wait for the delivery. We would have to take another day off of work (£200) in order to receive the missing sofa piece 4 months down the line. So all in we are at a loss of £400 and would have to wait 4 months to get the other half of the sofa. Chris at customer services was extremely rude and un-empathetic to the whole situation. The other option given was they could come and pick the sofa up, which would cost us another day of work and then refund us for the sofa. So we would still be at a loss from their mistake. I WILL NEVER BUY FROM FURNITURE CHOICE AGAIN, and strongly advise that others do not either. This company takes no responsibility for their failings and expect the customer to foot the bill for any mishaps.