I ordered a book over 5 days ago and paid for upgraded shipping. A shipping label was created but it has sat for 5 DAYS!!! I contact customer support and first they tell me it’s shows shipped. I provide a picture to show that the tracking says label created, awaiting carrier pickup. The customer rep then replies with well we use an independent carrier to get our packages to FedEx, your tracking should update shortly…….that means they know they still have the order and don’t want to admit they messed up. I was expecting more integrity from a Christian book company. This was my first order and it was my last. I don’t like being lied to about petty things. Own up to your mistake and it’s easy to forgive but we all know what the word says about liars.