This company is an utter, utter joke. Having previously refused to sell a watch through them because they are unable to supply an insurance certificate and a confirmation the watch remains my property whilst they hold it for sale, this being five years ago, I attempted to buy 2 watches through them this week. I only went back because of a personal recommendation from a friend who had been dealing with a competent sales rape, Caroline, who had now left the company. He recommended Valentino whom I dealt with. After some haggling we settled on two watches and I informed him on Friday they'd be ordered on Tuesday - the purchase was by a third party whom I was arranging this for. Tuesday comes, both watches are gone off the site. Both were slow moving, unpopular JLC pieces which were unlikely to sell to retail clients and had clearly been in stock for over a year. Valentino didn't reserve these watches and utterly failed at managing the sale and me as a customer. Total waste of time and personally embarrassing for me. I should have learned from my first experience years ago that these people are beyond any level of unprofessional and to be avoided. I have never had the misfortune to deal with such an amateurish, shambolic outfit in any space, let alone in luxury goods. AVOID.