Do not order from the CHRONEXT
I ordered a watch from CHRONEXT on August 1st, 2024, paid for it in full, and after TWO months of waiting, they CANCELLED my order. To make things worse, my money is now tied up in insolvency proceedings under German law § 38 InsO, and I have no idea if or when I’ll get it back.
As if that wasn’t bad enough, I sent them my own watch for an exchange, and for TWO MONTHS, I haven’t received any updates about it. Now I’m stuck without the watch I sent them AND without my money. I’m left with no choice but to go through the courts to try and get my money back.
This company has been nothing but a nightmare to deal with, and I would strongly advise anyone to stay far away from CHRONEXT. Avoid at all costs!
Ordering from this site will cost you a lot of time, energy, and nerves.
Answer from CHRONEXT: Over the past few weeks, the team has been working at full speed to process the order in hand and answer all of our customers' outstanding questions. We have been able to ship and process over 950 open orders since the deadline & are grateful for the patience you have shown us.
Unfortunately, however, we have to inform you today that your request is one of the small number of cases that must be listed as an insolvency claim under § 38 InsO and therefore cannot be settled at the present time.
Once the proceedings have been opened in November, it will be possible to register your claim in the insolvency table. We will provide you with more information on the necessary steps in due course.
We regret that we are unable to provide you with more positive news at this time and will continue to endeavor to resolve your matter satisfactorily for you.
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