Nothing to Chuckle about when dealing with this company. After a poor experience with the company in December (ordered birthday present to be delivered on 19th December, it didn't turn up until 23rd December) I thought I'd give them another go. On 3rd February I placed an order to be delivered on 12th February, again for a present. I received no notification from them to say it had been dispatched so on 11th February I logged in to my account to find the order was still 'in progress' I tried to get an answer from the 'live chat' and was met with we aim to deliver as close as possible to the date requested - clearly not when it hasn't been dispatched the day before it was due for delivery. After emailing customer services i received an email to say it had been dispatched - it had at 17.37pm on a Friday evening, clearly no chance of it being delivered for the 12th. No surprise it wasn't and here we are on the 14th, still no sign of it. I won't be using you again, and I'll leave this review on every review platform to warn other people that they may well be disappointed with your service!